588hh Privacy Policy
Last updated: November 3, 2026
Introduction
588hh operates a gaming platform for players in Bangladesh. We collect and process personal information to provide our services, comply with legal requirements, and protect both you and our platform. This policy explains what data we collect, why we need it, and how we keep it safe.
By creating an account or using our website, you agree to the practices described here. If you do not agree, please do not register or use our services.
What We Collect
We collect information directly from you when you register, deposit, withdraw, or contact support. We also gather technical data automatically when you browse our site.
Account Registration
When you sign up for a 588hh account, we ask for:
- Full name as it appears on your National ID Card, Passport, or Driving Licence
- Date of birth to verify you are 18 years or older
- Email address and mobile phone number for account recovery and notifications
- Username and password you choose for login
- Country and city of residence
Financial Transactions
To process deposits and withdrawals, we record:
- Payment method details: bKash, Nagad, Rocket, Bank Transfer, or Upay account numbers
- Transaction amounts, dates, and status
- Withdrawal addresses and bank account information
We do not store full credit card numbers or CVV codes. Payment processors handle card data under PCI-DSS standards.
Identity Verification (KYC)
Before your first withdrawal, you must submit one government-issued ID:
- National ID Card (NID)
- Passport
- Driving Licence
We also require a selfie holding your ID and a recent utility bill or bank statement showing your name and address. Documents are reviewed within 2 hours. We store copies to comply with anti-money laundering regulations.
Gameplay Data
We log your activity to maintain fair play and calculate bonuses:
- Games played, bet amounts, win/loss outcomes
- Session timestamps and durations
- VIP tier progress and cashback calculations
- Bonus claims and wagering progress
Technical Information
Our servers automatically collect:
- IP address and device type (desktop, mobile, tablet)
- Browser version, operating system, screen resolution
- Pages visited, clicks, and time spent on site
- Referral source (search engine, direct link, advertisement)
We use this data to detect fraud, prevent multiple accounts, and improve site performance.
Communications
If you contact support via live chat or email at [email protected], we keep transcripts and your messages to resolve issues and train our team.
How We Use Your Information
We process your data for these purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and login | Name, email, username, password | Contract performance |
| Processing deposits and withdrawals | Payment details, transaction history | Contract performance |
| Verifying your identity and age | KYC documents, date of birth | Legal obligation (AML/CFT compliance) |
| Calculating bonuses and VIP rewards | Gameplay data, deposit amounts | Contract performance |
| Detecting fraud and duplicate accounts | IP address, device fingerprint | Legitimate interest (platform security) |
| Sending account notifications | Email, phone number | Contract performance |
| Responding to support requests | Chat transcripts, email messages | Legitimate interest (customer service) |
| Improving site usability | Page views, session duration | Legitimate interest (product development) |
We do not use your personal information for marketing unless you opt in. We do not sell your data to third parties.
Who We Share Data With
We share your information only when necessary to operate our services or comply with the law:
Payment Processors
bKash, Nagad, Rocket, Upay, and bank transfer partners receive your payment details to complete transactions. They follow their own privacy policies and security standards.
Game Providers
Ezugi, KA Gaming, Pragmatic Play, JDB, and Spribe receive your user ID, bet amounts, and game outcomes to operate casino games. They do not see your personal details like name or email.
Identity Verification Services
We use third-party KYC services to check your documents against government databases. They handle your ID scans under strict data protection agreements.
Legal Authorities
We disclose information to law enforcement, regulators, or courts when required by Bangladesh law or when we detect illegal activity like money laundering or underage gambling.
Business Transfers
If 588hh is sold or merges with another company, your account data will transfer to the new owner. We will notify you if this happens.
Security Measures
We protect your data with industry-standard safeguards:
Encryption
All data transmitted between your device and our servers uses SSL/TLS encryption. Passwords are hashed with bcrypt and cannot be reversed. KYC documents are stored in encrypted databases.
Access Controls
Only authorized staff can view personal data. Customer support sees your username and transaction history but not your password or full payment details. Finance team handles withdrawals but cannot access gameplay logs. All access is logged and audited.
Monitoring and Alerts
We monitor login attempts, withdrawal requests, and unusual betting patterns. If we detect suspicious activity, we lock your account and contact you. You can enable two-factor authentication in your account settings for extra protection.
No system is completely secure. If you believe your account has been compromised, change your password immediately and email [email protected].
How Long We Keep Your Data
We retain your information for different periods depending on its purpose:
- Active accounts: We keep all data while your account is open and for 7 years after you close it. This meets financial record-keeping requirements.
- KYC documents: Stored for 10 years from your last transaction to comply with anti-money laundering laws.
- Transaction history: Kept for 7 years for tax and audit purposes.
- Support chat logs: Deleted after 3 years unless related to an ongoing investigation.
- Marketing consent: Removed within 30 days if you unsubscribe from promotional emails.
After retention periods expire, we delete or anonymize your data so it can no longer identify you.
Your Rights
You have these rights over your personal information:
Access and Correction
Log in to your 588hh account to view your profile, transaction history, and bonus records. If any details are incorrect, update them in account settings or contact support to request changes.
Data Portability
You can request a copy of your account data in a machine-readable format. Email [email protected] with your username and registered email address. We will send your data within 14 days.
Deletion
You can close your account and request deletion by emailing [email protected]. We will deactivate your account immediately. However, we must keep financial records and KYC documents for the retention periods described above to comply with legal obligations.
Withdraw Consent
If you opted in to marketing emails, you can unsubscribe by clicking the link at the bottom of any promotional message or by logging in and changing your preferences. This does not affect transactional emails like withdrawal confirmations.
Lodge a Complaint
If you believe we have mishandled your data, contact us first at [email protected]. If we cannot resolve your concern, you may file a complaint with the Bangladesh Telecommunication Regulatory Commission or your local data protection authority.
Cookies and Tracking
588hh uses cookies and similar technologies to recognize your device and remember your preferences. Cookies are small text files stored in your browser.
Types of Cookies We Use
| Cookie Type | Purpose | Lifespan |
|---|---|---|
| Essential | Keep you logged in, remember language choice, prevent fraud | Session or 30 days |
| Performance | Track page load times, count visitors, identify popular games | 1 year |
| Functional | Save game filters, remember bet amounts, store collapsed FAQ sections | 6 months |
| Advertising | Measure effectiveness of affiliate campaigns, limit ad frequency | 90 days |
Managing Cookies
You can block cookies in your browser settings. Chrome, Firefox, and Safari all allow you to delete existing cookies and prevent new ones. Be aware that disabling essential cookies will break login and may prevent deposits or withdrawals.
We do not use third-party cookies that track you across other websites. All cookies are set by 588hh.ws domain only.
Changes to This Policy
We may update this privacy policy to reflect new features, legal requirements, or changes in how we process data. The "Last updated" date at the top shows when the current version took effect.
If we make significant changes, we will notify you by email or by displaying a banner on the site. Continued use of 588hh after the effective date means you accept the updated policy.
Contact Us
If you have questions about this privacy policy or how we handle your data, reach us at:
Email: [email protected]
Live Chat: Available 24/7 on 588hh.ws
Response time: Within 2 hours for privacy inquiries